Frequently asked questions

If you can't find the asnwer to your question here then feel free to get in touch and we will endevour to answer it the best we can.
  1. Are your carers trained?
    Yes. At Keplegate we are passionate about training. We provide all of our team with in house training as well as their Health and Social Care qualifications. We have our own training room at Kepplegate so we are excited to say we can invite training providers to us to provide specialised training. We always look to expand our learning networks so we offer our team the chance to attend seminars and other outsourced training sessions.
  2. Do you take direct payments?
    Yes. We take direct payments, continuing healthcare, private, and council funded individuals.
  3. Do you only provide care to certain areas?
    Yes. We are dedicated to our local community so we only provide domiciliary care to the following areas; Hambleton, Stalmine, Knott End and Preesall. We also provide care to some areas of Pilling. You can download our post code checker to check to see if we cover your post code or alternatively you can call to talk to Adam Purnell on 01253 811957 (Option 3) to enquire.
  4. Are your carers nurses?
    No. Our team are not registered nurses. We do however work closely with the local medical centre and the district nurses and can help organise and request appointments.
  5. Do you charge extra for evenings and weekends?
    No, we don't believe in charging extra for evening or weekends.
  6. Do you have a minimum visit length?
    Yes our minimum visit duration is 30 minutes.
  7. Do you have a maximum visit length?
    No. As long as it takes place between 7am and 10pm you can have a visit as long as you wish.
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